| Strategy and Analysis |
|
| G4-1 |
Statement from the Chairman |
Message from the Group Chairman |
| G4-2 |
A description of key impacts, risks and opportunities |
Business Model and Customer Capital |
| Organisational Profile |
|
| G4-3 |
Name of the Organisation |
Business Model |
| G4-4 |
Primary brands, products and services |
Business Model |
| G4-5 |
Location of the organisation’s headquarters |
Corporate Information |
| G4-6 |
Number of countries where the organisation operates and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the Report |
Business Model |
| G4-7 |
Nature of ownership and legal form |
Corporate Information |
| G4-8 |
Markets served |
Business Model |
| G4-9 |
Scale of the reporting organisation |
Business Model |
| G4-10 |
Total workforce by employment type, employment contract and region, broken down by gender |
Employee Capital |
| G4-11 |
Report the percentage of total employees covered by collective bargaining agreements |
Employee Capital |
| G4-12 |
Organisation’s supply chain |
Institutional Capital |
| G4-13 |
Significant changes during the reporting period regarding the size, structure or ownership |
Welcome to Sri Lanka Telecom PLC’s Annual Report 2016 |
| G4-14 |
Report whether and how the precautionary approach or principle is addressed by the organisation |
Welcome to Sri Lanka Telecom PLC’s Annual Report 2016 |
| G4-15 |
List externally developed economic, environmental and social charters, principles or other initiatives to which the organisation subscribes or which it endorses |
Business Model |
| G4-16 |
List of memberships of associations and national or internal advocacy organisations |
Business Model |
| Identified Material Aspects and Boundaries |
|
| G4-17 |
Operational structure of the organisation |
Business Model |
| G4-18 |
Process for defining report content |
Welcome to Sri Lanka Telecom PLC’s Annual Report 2016 |
| G4-19 |
Material aspects identified for report content |
Business Model |
| G4-20 |
Aspect boundary for identified material aspects within the organisation |
Welcome to Sri Lanka Telecom PLC’s Annual Report 2016 |
| G4-21 |
Aspect boundary for identified material aspects outside the organisation |
Welcome to Sri Lanka Telecom PLC’s Annual Report 2016 |
| G4-22 |
Report the effect of any restatements of information provided in previous reports and the reasons for such restatements |
Welcome to Sri Lanka Telecom PLC’s Annual Report 2016 |
| G4-23 |
Report significant changes from previous reporting periods in the scope and aspect boundaries |
Welcome to Sri Lanka Telecom PLC’s Annual Report 2016 |
| Stakeholder Engagement |
|
| G4-24 |
List of stakeholder groups engaged by the organisation |
Business Model |
| G4-25 |
Basis for identification and selection of stakeholders with whom to engage |
Business Model |
| G4-26 |
Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group |
Business Model |
| G4-27 |
Key topics raised through stakeholders’ engagement and how the organisation responded to them |
Business Model |
| Report Profile |
|
| G4-28 |
Reporting period |
Welcome to Sri Lanka Telecom PLC’s Annual Report 2016 |
| G4-29 |
Date of most recent previous report |
Welcome to Sri Lanka Telecom PLC’s Annual Report 2016 |
| G4-30 |
Reporting cycle |
Welcome to Sri Lanka Telecom PLC’s Annual Report 2016 |
| G4-31 |
Contact point for questions regarding the report or its contents |
Welcome to Sri Lanka Telecom PLC’s Annual Report 2016 |
| GRI Content Index |
|
| G4-32 |
Compliance with GRI G4 guidelines, GRI content index and the external assurance report |
GRI Content Index |
| Assurance |
|
| G4-33 |
Policy and current practice with regard to seeking external assurance for the report |
None |
| Governance |
|
| G4-34 |
Governance structure of the organisation including committees under the highest governance body responsible for decision-making on economic, environmental and social impacts |
Corporate Governance |
| Ethics and Integrity |
|
| G4-56 |
The values, principles, standards and norms of behaviour |
Institutional Capital |
| Economic |
|
| Aspect: Economic Performance |
|
| G4-EC1 |
Direct economic value generated, distributed and retained |
Financial Capital |
| G4-EC3 |
Coverage of the organisation’s defined benefit plan obligations |
Employee Capital |
| Aspect: Market Presence |
|
| G4-EC6 |
Proportion of senior management hired from the local community at locations of significant locations of operation |
Employee Capital |
| Aspect: Indirect Economic Impacts |
|
| G4-EC7 |
Development and impact of infrastructure investments and services supported |
Social and Environmental Capital |
| G4-EC8 |
Positive and negative indirect economic impacts |
Social and Environmental Capital |
| class="lnBlkTn" |
|
| Aspect: Energy |
|
| G4-EN3 |
Energy consumption within the organisation |
Social and Environmental Capital |
| G4-EN6 |
Reductions in energy consumption |
Social and Environmental Capital |
| G4-EN7 |
Reductions in the energy requirements of products and services |
Social and Environmental Capital |
| Aspect: Emissions |
|
| G4-EN19 |
Reduction of GHG emissions |
Social and Environmental Capital |
| Social |
|
| Labour Practices and Decent Work |
|
| Aspect: Employment |
|
| G4-LA1 |
Total number and rate of new employee hires and employee turnover by age group, gender and region |
Employee Capital |
| G4-LA2 |
Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation |
Employee Capital and Notes to the Financial Statements |
| Aspect: Occupational Health and Safety |
|
| G4-LA8 |
Health and safety topics covered in formal agreements |
Employee Capital |
| class="lnBlkTn" |
|
| G4-LA9 |
Average hours of training per year per employee by gender, and by employee category |
Employee Capital |
| G4-LA10 |
Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings |
Employee Capital |
| G4-LA11 |
Percentage of employees receiving regular performance and career development reviews by gender and employee category |
Employee Capital |
| Aspect: Diversity and Equal Opportunity |
|
| G4-LA12 |
Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership and other indicators of diversity |
Corporate Governance and Employee Capital |
| Aspect: Equal Remuneration for Women and Men |
|
| G4-LA13 |
Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation |
Corporate Governance and Notes to the Financial Statements |
| Aspect: Labour Practices Grievance Mechanisms |
|
| G4-LA16 |
Number of grievances about labour practices filed, addressed and resolved through formal grievance mechanisms |
Employee Capital |
| Society |
|
| Aspect: Local Communities |
|
| G4-SO1 |
Percentage of operations with implemented local community engagement, impact assessments and development programmes |
Social and Environmental Capital |
| Aspect: Anti-Competitive Behaviour |
|
| G4-SO7 |
Total number of legal actions for anti-competitive behaviour, anti-trust and monopoly practices and their outcomes |
Institutional Capital |
| Aspect: Compliance |
|
| G4-SO8 |
Monetary value of fines and the number of non-monetary sanctions |
Institutional Capital |
| Aspect: Product and Service Labelling |
|
| G4-PR3 |
Type of product and service information required by the organisation’s procedures for product and service information and labelling, and percentage of significant product and service categories subject to such information requirements |
Customer Capital |
| G4-PR5 |
Results of surveys measuring customer satisfaction |
Customer Capital |
| Aspect: Marketing Communications |
|
| G4-PR7 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship by type of outcomes |
Institutional Capital |
| Aspect: Customer Privacy |
|
| G4-PR8 |
Total number of substantial compliance regarding breaches of customer privacy and losses of customer data |
Institutional Capital |
| Aspect: Compliance |
|
| G4-PR9 |
Monetary value of significant fines for non-compliance with laws and regulations concerning provision and use of products and services |
Institutional Capital |
