SLTMobitel

SLT Ticketing

This service is available with

4G/LTE
Fibre
Fibre 1Gbps
Megaline

Rail Tickets
This is an extension of Mobitel’s M-Ticketing service to SLT customers. The service is now offered to SLT Megaline customers. If you are a Megaline customer, you can now simply reserve your intercity express train tickets from your SLT telephone simply by dialing 1265.

Services offered
- Reservations of Sri Lanka Railway intercity and express train tickets.
How to register
- Call 1265 to register with SLT Contact Center for the service by giving your N.I.C. number and name.
- You can nominate people for the service by providing the names and the N.I.C. numbers of nominees eg: Family members.
How to reserve tickets
- Call 1265 from your SLT telephone and press “2” to choose the service.
- New ticket reservations open at 10.00 hrs daily.
How to collect the ticket

Tickets can be collected from any of the following ticketing locations.
- SLT locations with Mobitel presence.
- Mobitel locations.
- Railway stations
- Mobitel authorized dealers
- Singer Mega showrooms
Charges
1265 calling charges

Rs.08.00

Ticket charge

Standard train ticket charge

SLT charge

15% from ticket fee
Credit limits
- SLT Prestige customers can purchase tickets up to a credit limit of Rs. 3,500/- per month.
- Other customers can purchase tickets up to a credit limit of Rs. 2,500/- per month.
- Notes
- This service is available for Megaline residential customers only.
- To avail themselves of the service Postpaid customer’s billing arrears for the last 30 days should be less than Rs. 400 and prepaid customers should have the required prepaid balance.
- No. of tickets per NIC/per phone number is five per journey.
- Only full tickets are available and children above 3 years have to obtain a full ticket.
- Cancellations
  All cancellations are handled by SLR. Calling charges or service fees are not refundable on cancelation of tickets.
  
  In case of train cancellation SLR provides a full refund.
  
  In case of ticket cancellation by customer, 75% of ticket value shall be refunded by SLR.
- Booking for warrant and SLR passes cannot be done.
- If a ticket is lost, a duplicate ticket will not be issued under any circumstance.
- If a customer is using the ticket for official travel, he/she should be advised to keep a copy of the ticket for reimbursement as the original is collected at the rail station.
- Above charges are exclusive of taxes. Relevant taxes will be applicable at the time of purchase.