SLTMobitel

SLTMobitel ConneXt Hosted Contact Center Service is designed on an enterprise-grade Oracle PCA platform to cater to the basic call center requirements of small and medium enterprise customers. Service availability is ensured as the platform is hosted in SLTMobitel Datacenter.

Enterprise-Grade Oracle PCA platform.
High availability as hosted in SLTMobitel data center.
Scalability.
Higher voice quality as delivered via secured Virtual Private Network.
No risk of Capital investments in enhancing your call center service, as service can be Experienced as Opex based service.
24x7 support Service.

Services & Features

SLTMobitel ConneXt Hosted Call Center Service is a basic Call center service, an Opex-based service that will reduce your risk in business investments. It is perfectly fitting to cater to the customer support call center requirements of small and medium enterprises, as it is designed to meet the needs of small and medium enterprises. With SLTMobitel ConneXt Hosted Call Center Service, the service availability is ensured as the platform is hosted in SLTMobitel Datacenters. Agents can experience the service with higher voice quality as it is provisioned via secured, scalable, and highly reliable SLTMobitel VPN.

Call recording.
Multi-channel communication( call, SMS, email).
High-quality experience to agents and to end customers.
Inbound dialing.
Outbound dialing.
CRM Integration.