Effective date: 2022-11-19 Introduction Welcome to slt.lk Website. SLT (“us”, “we”, or “our”) operates, provides, installs, manages and renters of all types of Information, Communication and Technology (ICT) services (hereinafter referred to as “Service”) sometimes through the operation of this Website (hereinafter referred to as “Website”). We use Your (hereinafter referred to as “you” “your” “yourself”) data to provide and improve SLT Service/s though the Website. You, having read and having satisfied Yourself of the policy hereinafter recited, (hereinafter referred to as “Policy”, “Privacy Policy”) continues to use or access the Website/Service and such continued access shall mean Your consent to collect, store and process Your data (hereinafter referred to as Personal Data). Process shall mean and include but not be limited to collect, store, use, preserve, alter, retrieve, disclose, transmit, align, combine or carry out logical or arithmetic operations. In the event the You are not satisfied with the privacy commitment under this Policy, You shall immediately discontinue the access to this Website and/or use of Service, and inform SLT via https://slt.lk/en/contact-us/general-feed-back of Your withdrawal of consent. Unless otherwise defined in this Privacy Policy, the terms used in this Policy have the same meanings set out under the Terms and Conditions for the respective Service. You understand that Your Personal Data shall be entered into the Website and/or SLT systems by You. As such, You shall be solely responsible for any submission or entry of inaccurate or incomplete data. We will protect the privacy of Your Personal Data in accordance with the law of the country and as recited under this Policy. Information/Data Collection SLT may collect Personal Data to provide and improve our Service to You. While using our Service, we may ask You to provide us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to : title, name, gender, age, date of birth, place of birth, email address, postal address, actual address, delivery address, telephone number, mobile number, IP address, E-mail address, fax number, NIC details, passport details, citizenship, place of residence, information on family members, payment details. We may also collect information that Your browser sends whenever You visit our Service or when You access Service by or through any device. SLT may refuse to collect additional data, which are not required for purpose of delivering of the Services or refuse to make any changes to the collected information or Personal Data unless legitimate proof is provided by You in the process of rectifying inaccurate or incomplete Personal Data. SLT shall have the right to grant or refuse any of Your request for rectification, completion, erasure or refraining from further processing due to technical and operational feasibility and/or legal requirements. SLT reserves the right to impose any fees for grant of any such request by You. Information/Data Use SLT uses the collected Personal Data and other information for various purposes: to provide and maintain our Service; to notify You about changes to our Service; to allow You to participate in interactive features of our Service when You choose to do so; to provide customer support; to gather analysis or valuable information so that we can improve our Service; to monitor the usage of our Service; to detect, prevent and address technical issues; to enhance of current service to fulfil any other purpose for which You provide it; to carry out our obligations and enforce our rights arising from any contracts entered into between You and us, including for billing, collection, receipt of payments through third parties; to provide You with notices about Your account and/or subscription, including expiration and renewal notices, email-instructions, etc.; to provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that You have already purchased or enquired about unless You have opted not to receive such information; to comply with legal obligations to facilitate or to investigate criminal and other illegal activities and dispute resolution to analysis, research and development to make copies in any format we may describe when You provide the information; for any other purpose with Your consent. Information/Data Retention We will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy or applicable service agreements, if any. Further, SLT will retain and use Your Personal Data to the extent necessary to comply with our legal obligations including archiving purposes, resolve disputes, and enforce our legal agreements and policies. SLT shall be entitled to retain Personal Data without erasure or further processing in the event the same is required for evidentiary purposes or retention purposes under a written law or for a criminal investigation or judicial proceeding. Information/Data Transfer Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of Your jurisdiction. If You are located outside Sri Lanka and choose to provide information to us, please note that we will transfer the data, including Personal Data, to Sri Lanka and process it here/or any other place of SLT’s convenience. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to such transfer. SLT will take all the steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place. Information/Data Disclosure and Sharing SLT may disclose Personal Data that we collect/You provide: Disclosure for Law Enforcement. Under certain circumstances, we may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities. Business Transaction. SLT may share the Personal Data collected from You with its employees, bankers, payment facilitators/processors, advisor, its subsidiaries, affiliates, permitted third parties such as service providers, contractors, courier and delivery services, recovery agents, law enforcement bodies, authorities, and Courts. Further, in the case of change of control, SLT may share the Personal Data collected from You with interested parties, including at any due diligence process with new or prospective business owners and SLT’s professional advisers. We may disclose Your information also: to our subsidiaries and affiliates; to contractors, service providers, and other third parties we use to support our business; to fulfill the purpose for which You provide it; for the purpose of including Your company’s logo on our website; for any other purpose disclosed by us when You provide the information; with Your consent in any other cases; if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of SLT, our customers, or others. Information/Data Security The security of Your Personal Data is important to us but at the same time we remind You that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect You Personal Data, we cannot guarantee its absolute security. You are solely responsible for protecting Your passwords and Your devices against unauthorized access, ensure proper sign-out, clearance of cookies and such other acts of securing Your information including Personal Data and keep SLT indemnified of any repercussions of failure to do so. If You wish to be informed what Personal Data we hold about You and if You want it to be removed from our systems, please email us at pr@slt.lk. Children’s Privacy Our Services are not intended for use by children under the age of 18 (“Child” or “Children”). We do not knowingly collect personally identifiable information from Children under 18. If You become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers. Changes to This Privacy Policy SLT may update this Policy from time to time in response to changes in legal, technical or business environment. Changes to this Policy will take effect immediately upon its posting on the Website/platform. You can check the latest update by checking the “last updated date and time” displayed at the bottom of this Privacy Policy. Contact Us If You have any questions about this Privacy Policy, please contact us by email: pr@slt.lk. Last updated on: 19, July 2024