SLT-MOBITEL Celebrates Customer Service Week 2025 – Mission: Possible SLT-MOBITEL, the National ICT Solutions Provider, celebrated Customer Service Week 2025 from 6th to 10th October under the theme “Mission: Possible.” The event reaffirmed the organisation’s commitment to delivering excellent customer experiences while recognising service teams and strengthening relationships with customers across Sri Lanka. The initiative brought together employees from all divisions to celebrate teamwork, innovation, and empathy, reflecting SLT-MOBITEL’s purpose of empowering Sri Lankans to connect to what matters most. A series of motivational sessions, training programmes, and customer appreciation activities were conducted throughout the week. Prabhath Dahanayake, Chief Marketing Officer of SLT-MOBITEL, said, “Customer Service Week is a celebration of our people — the dedicated teams who make the SLT-MOBITEL experience possible every day. ‘Mission: Possible’ reflects our spirit of collaboration, commitment, and innovation.” The week concluded with a recognition ceremony honouring employees for their exceptional service and creativity. The initiative strengthened customer relationships, boosted employee morale, and promoted a culture focused on customer satisfaction. SLT-MOBITEL continues to set new benchmarks in service excellence, placing customer loyalty at the centre of its mission and driving Sri Lanka’s digital transformation. Event Highlights Mr. Prabhath Dahanayake, Chief Marketing Officer, sharing insights during his speech.Mr. Prashantha Robertson, Deputy Chief Marketing Officer – Customer Experience, delivering an inspiring address.Participants attended a motivational programme to enhance customer experience.Team-building activities encouraged collaboration and team spirit.Winners of the ‘Mission: Possible’ competition were recognised for their customer service success stories.